the information below may be of use to you. On the off chance that you haven't had closure yet. Hopefully by now, you've resolved your problem. Hi all.so, I just got the same, canned, response - AGAIN! After the long explanation that I'm simply not receiving the password reset email. We have just launched a brand new Dropbox community! You can find immediate answers 24/7.

You can also add to your address book and request another password reset email. If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that is not blocked. You'll then receive an email from with the steps to reset your password. Please enter the email address associated with your Dropbox account. If you don't remember your password, or you need to reset it, you can visit our website here: The helpdesk's last reply to me - which has been sent 4 times since yesterday.LOL: What we need to do to fix this? Can we escalate this? It seems evident there is a problem somewhere between my requesting a password reset and Dropbox's outgoing email - what do we do now? Dropbox changed my password and now I can't access my baby's pictures. I'm trying to do a reset and for some reason I'm not getting the email with the reset link from Dropbox.ДЄttached please see jpg files verifying the request for the password reset, veryfying I'm receiving OTHER emails, into my email account associated with my Dropbox account - from you, and verifying that I have the 'no-reply' email address in my contacts.ДЄgain, I am simply not receiving a reset email from Dropbox. Now I can't access all the photos of my children that are stored there. I have all my security settings for email, and my computer, turned off.Дropbox reset my password. Let me be clear - I can access my email account I am not receiving a reset email from dropbox. I'm receiving the emails from you without any problems. I've requested the password reset and I'm not receiving the email with the link in it. I do have access to my email - that's not the problem.

The problem is, other than the obvious, I keep getting the same response - which I posted below my support request here. What follows is a message I sent via the support - which I'm able to login to. I was told to request a password reset - so I did - entered my email, saw it popup and say 'an email has been sent' - and never received the email. Dropbox has changed my password for 'security purposes' and now I can't login.

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